Privacy Policy

1. Information We Collect

When you visit radiveil.com or make a purchase, we may collect the following information:

• Contact information: name, email address, phone number, shipping address
• Payment information: processed securely through Stripe — we never store your full card number
• Usage data: pages visited, time on site, referring URL, browser type (collected via cookies)
• Communication data: emails, chat messages, and customer support interactions

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Respond to customer support inquiries
• Improve our website and products
• Send marketing communications (only with your consent — you can unsubscribe at any time)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We share information only with:

• Stripe — for secure payment processing
• Shipping carriers — to deliver your order
• Email service providers — to send transactional emails (order confirmations, shipping updates)
• Analytics providers — to understand website usage (anonymized data only)

4. Cookies

We use cookies to improve your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Essential cookies (required for the site to function) cannot be disabled.

5. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted via SSL/TLS and processed through Stripe, which is PCI DSS Level 1 certified — the highest level of payment security certification.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, email us at support@radiveil.com.

7. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion. We do not sell personal information as defined by the CCPA.

8. Children

Our website and products are not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this privacy policy, please contact us at support@radiveil.com.